We attended the the JOM (Journal of Marketing) Breakfast Debate this morning (07:30 am – 09:00 am GMT +2) at the MichelAngelo in Sandton, hosted by Jeremy Maggs (@maggsonmedia), presented by Future Group and sponsored by Sappi and  ABSA bank, marketing debates supported by Remata. The focal subject of the event was Design and Packaging.

We had a great line-up of panelists to address us on Design and Packaging from various industries that are very influencial in the entire process. The panelists were as following: Gareth Pearson – CEO and Shareholder at BMI Reasearch, Andrew Human – CEO of The Loeries Awards, Adam Botha – Creative Director of Switch Branding and Design, Mariette Du Plessis – Partner at Adams & Adams, and Karen Saville – Client Service Director at Y&R (Johannesbburg).

Jeremy Maggs opened the discussion by sharing a few consumer behavior studies done which reveal that 70% of purchase decisions by the consumer are made in-store hence the importance of outstanding packaging which gives the consumer a different experience in their “mood of purchase moment”.

Gareth Pearson then took over taking us further into detail of “Consumer Insight” by adding how consumers are looking for value and convenience as the main factors influencing their purchase decision. And with the “Green” movement, now consumers are also environment conscious which affects the packaging of products.

The recycling process has quite a huge impact on logistics therefore added costs to the manufacturing of packages. Even though the Green movement has slowed down over the years, government regulations are being discussed to be put in place and the packaging industry will self-regulate through the Waste Management Bill.

Also social media has an impact on packaging, one example being the QR  codes on Doritos pack which pack design and product testing were done resulting from the impact of Waste Management Bill. But regardless of some of the limitations that affect design of packaging, we still come up on top for creativity and innovation in the world with the 2009 World Star Awards being testimony to that as South Africa won 9 awards, Japan 7, Norway 2 and Singapore 1. We must not downplay how creative we are.

Andrew Human then filled us in on how new and innovative packages create a different experience for the consumer. The Loeries Awards focus on the following quality of packaging trends: innovation and relevance to brand and audience. He then shared a few winning examples like, packaging by Bushmills and Cabriere.

It appeared that the most package conscious manufacturers are the Alcohol and Perfume industries. Well it has been researched and discovered that Alcohol and perfume purchases are highly driven by their packaging. Consumers almost exclusively purchase based on the packaging, which affects the pricing of the product.

Another example of great packaging is the Café Royale Tequila packaging – great innovation where South America meets Italy was the theme of the design.

Adam Botha talks sustainability of packaging design, the impact of CPA and the challenge to be creative taking all those parameters into consideration. As packaging is the final point of contact before the consumer makes a decision to purchase, it’s important for your product to stand out driven by creativity as the consumer notices what’s different.

A few techniques you can use is illustration to create a hand crafted, sustainable look. This can also help to curb the new rules of the CPA as The new CPA legislation is challenging creative minds to stay within the boundaries therefore limiting designers from being more innovative.

Karen Saville from Y&R shares with us their Pick ‘n Pay on Nicol project with us and all the design elements that went into the project including their target of their entire concept and how they brought that innovation to life with the help of the contractors they worked with. PnP brought global best practice, briefed architects and went away from the box format.

Y&R focused on making the store a sensory and comfortable experience for the visitors by being involved in every detail of the store. They used iconography rather than wording to achieve a more pleasant and interactive in-store experience for consumers which will make them spend more time in the store and make more purchases there.

Thyme on Nicol restaurant is seamlessly intergrated into PnP on Nicol whereas Good Food Studio is sexier and focused on ingredients. “the more pleasant and interactive you make your in-store experience, the more time people will spend in your store.” ~ Karen Saville.

With all the creativity and innovation needed in the design of your packaging, the companies who succeed at this face a lot of copy cats of competing products using the same theme of their creative to try to steal the loyal consumer purchases made based on the winning packaging.

Therefore it’s very important to register your creative to avoid such, as most companies do not register their creative which would cost them way less than a legal lawsuit against copy cats would cost them. Product creative counterfeiting is the biggest growing industry in the world!!!, and that’s where legal firms such as Adams & Adams come in.

Mariette du Plessis educated us on the legal and regulations side of the whole matter at hand. Any packaging can be protected if it can be graphically presented. She used the Jack Daniels packaging as an example of a very distinctive and subjective design. The Coke bottle is also a great example of trade marking.

Words like “pure” and “natural” cannot be used on packaging. “Original” can only be used if you are the first to launch such a product in that category.  Due to the CPA we need to design packaging to be more transparent and give the right and full information for the consumer. The package must not just only say “green” but the brand must be able to support by giving more information.

Conclusion:

Packaging design is a highly influencing factor in consumer purchase, therefore for product manufacturers, design innovation must be an informed business decision. Not just the design, but also the green and organic factors are now being considered by consumers in packaging.

Innovation in packaging is determined by budget as packaging can cost up to 45% of the overall product cost. Design registration is very important to protect your creative design from copy cats.

Insights for the day: Be interactive, responsible, sustainable, innovative and creative.

Social Media marketing and management of this event was done by saidWot and Virtuosa.

Besides the Facebook Movie, the Facebook Like Button has got a lot of tongues wagging over the internet in recent weeks.

The Facebook Like Button has been in existence quite a while now but only a few people have ever bothered to actually think of its power in terms of numbers in web traffic.

The kind people at Mashable have written a comprehensive article on this ‘tool’ after attending the Facebook’s Developer Network Insights Conference. They found that the Facebook Like Buttons don’t just generate interesting data about the ‘likers’ (users that click ‘like’ on the content) but this “data also speaks volumes about click-through-rates, time on-site and other engagement metrics”.

Here are a few points i picked up from the article:

• The Facebook Like Button is now present on roughly 2 million sites around the web, from sports sites to news organizations and many other publications.
• On average, a Facebook user who “likes” your content has more than double the number of friends than a typical Facebook user.
• An even more interesting stat about the likers is that they click on five times more links to external sites than the typical Facebook user.
• News sites: The average Facebook user who “likes” content on a news website is 34 — that’s about two decades younger than the average newspaper subscriber.
• Facebook relays messages from publishers saying that these users “are more engaged and stay longer when their real identity and real friends are driving the experience through social plugins.”
• Facebook is only part of social media referral traffic, but it’s becoming a larger part as the network grows and users become accustomed to interacting with third-party and external content from within the comfort of their social graph.

Read the full article here.

Last week, Mario Gamper paid Virtuosa a visit taking time as an ‘intern’ with the hope of learning more about specifically online  marketing and  search marketing  in the Agency  environment in South Africa. He met Ingrid Rubin, our GM, at Cannes two years ago at a Lowe Worldwide Digital Conference; and made Africa (specifically South Africa) one of his stops as he is interested in seeing how agencies are structured here, the maturity of the market and approach to strategy and emarketing.

For 5 days Mario had  an intense ‘internet marketing crash course’ to help him in writing his book before he continues with his worldwide tour to other countries and continents.

I had the opportunity to interview him while he was here and I must say that he is a very knowledgeable and interesting guy, with a fresh approach to looking at online advertising. I envy his vision and the end result of his worldwide summary of advertising and the future is certainly going to be interesting.

Mario’s Background

Mario Gamper has a TV and Print Ad agency background where he worked at Scholz & Friends for 10 years. After heading up the interactive department, he finally decided to travel and write a book on changes in the advertising sphere around the world and what to expect in the future.  He has teamed up with designer Raban Ruddigkeit, who is the editor of Freistil, a magazine on Illustration in Germany.

What the book will be about?

Mario’s project is called ‘Ideas Will Travel’, which is derived from the notion that people have to be moved by the ‘ideas’ in a campaign/ad. Mario views ads as ideas in motion and the book goes further to investigate:

• how we create ideas that are being talked about,
• why they are being talked about,
• how they are being passed on.

Basically, in Mario’s view the challenge for ad agencies (on and offline) all over the world is to generate a successful ad that can generate a discussion, in his own words “that is the value… that is the lesson“.

Why is the book different?

Mario believes that we are already living in the ‘future’ that we predicted 5 to 10 years ago with micro-blogging and augmented reality, and the question the book answers is: “What can we expect in the next 5 years of the advertising industry?”.

He believes that ads/campaigns (on and offline) will aim to constantly re-educate and their success will be measured by their ability to create new ideas and be shared through various mediums.

It was great hosting him and I for one can’t wait to get my hands on a copy of this insightful contribution to advertising. There are not too many authors and books in this market that have managed to provide a well researched and global insight into changes in marketing and advertising.

To keep track on Mario and his journey visit: Facebook and to ask him any questions, you can also visit his blog: www.ideaswilltravel.com .

It’s the first Journal of Marketing breakfast and Virtuosa once again are here giving live updates through Tweeting and Blogging to bring you all the news firsthand. Moderated by Jeremy Maggs this morning we are talking about Radio and why this medium is still relevant. The panel consists of Lance Rothschild (Media Consultant & Radio Commentator, Opportun(at)e), Norman Gibson – (GM, Radio Advertising Bureau) Omar Essack (Executive Director: Broadcasting, Kagiso Media) Andrew Smythe (GM Radio Sales & Alternative Revenue, SABC, Terry Volkwyn (CEO, Primedia Broadcasting).

Interesting for me is the panels diverse opinion around what role digital should be playing in radio stations. Some seem to be of the opinion that internet access in South Africa is not high enough to warrant really investing into it. I find these opinions surprising. Others on the panel recognise that digital is exploding and see this as an unique opportunity to offer an integrated approach to their listeners. What’s clear is that there is an uncertainty on how best to integrate digital with their offering and how to  manage the communities that are developing around the station and especially the websites.

If you want to read more about what was discussed during this morning session be sure to get your hands on an issue of the next Journal of Marketing.

Virtuosa will be at the event doing live Tweeting and blogging so get all the details here if you can’t be there on the day.

So my first Design Indaba has sadly come to an end, I know now that this will definitely not be my last. I wasn’t sure what to expect when I finally made it down to Cape Town for the conference but after hearing great reviews of previous years I was eager to attend.

The growth in the Mobile Industry over the last decade has made it paramount for all businesses to have Mobile Sites in order to reach this growing new target market.

Current local (South Africa) trends show that:

• There are ten million mobile Internet users in SA (Five million PC Internet users in SA)
• One in six Google searches in SA originates off a mobile device.
• In South Africa about 40 percent of mobile phone users have WAP-enabled phones.
• The top Mobile Applications currently in South Africa are: Mxit – with 15 million+ users – and Facebook.
• Mobile search and eCommerce will be a large area of growth in 2010.

In short, this indicates an importance for businesses to target mobile searchers and users of mobile applications.

Some of the best Mobile Site examples I can give include BBC, the Goal mobi site, and College Humour (N/B: “these examples obviously look better on your mobile phone – feel free to suggest your favourite mobile sites below“).

However, when creating a Mobile Site it is also imperative to build and optimise the Mobile Sites so it is user-friendly and accessible on the Mobile Web.

Mobile Design and SEO Best Practices
When designing a Mobile Site one aspect to consider is that one must understand that mobile searchers/users are different from PC searchers/users. In order to cater for Mobile users designers must:

• Provide an elegant experience by considering whether individuals possess a smart phone (for example an iPhone with fully featured web browsing) or a standard mobile phone (with stripped site features).
• Consider that phones are not used like PC’s – users are usually on the go therefore the site should be more goal oriented – Relevancy and Simplicity is key.
• Mobile designs are to conform to the new W3C standards in order to create mobile-friendly style sheets (CSS).
• Mobile Sites must be small, lightweight and fast-loading site – (< 20kb / page).
• Consider User Agent Detection –  this is another form of transcoding which takes into consideration the type of mobile phone an individual uses to search and provides more uniform browsing experience for various device types.

Once the Mobile Site has been built, Mobile SEO steps can now come into play. These include:

1.    Validating the page with the .Mobi Validator or the W3C Validator
2.    Following ‘traditional’ on-site  SEO Best Practices such as:

• Major keywords in the title tagging
• H1′s and body text
• Rich keyword Meta Titles and Descriptions
• Keyword-rich anchor text for internal links

3.    Mobile Search results tend to reflect ‘Local Search results’ – your site must be optimized for local type searches. Also submit your business info to local directories making sure your site is verified and included in sites like Google’s Local Business Center.
4.    Get the Mobile Site spidered and indexed – submit to major search engines:

• Google Sitemaps
• Yahoo! Submit Your Mobile Site

In short, the above Mobile Design and SEO factors are to be strongly considered when building a Mobile Site. These aspects help provide a solid Mobile Site foundation for your Mobile Campaign or Strategy. For further Mobile Campaign or Strategy enquiries, visit our Virtuosa website.

Last week we saw the Virtuosa team heading to The Venue at Melrose Arch for the Habari Media Facebook Launch. The line-up of speakers  included Mike Stopforth a leading local social media expert, Blake Chandlee  a fairly important guy at Facebook and Mark Cohen.

Social media is media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques. Social media uses Internet and web-based technologies to transform broadcast media monologues (one to many) into social media dialogues (many to many). It supports the democratization of knowledge and information, transforming people from content consumers into content producers.

Among some of the topics discussed were social media  and how it  is changing the online world, its evolution of discovery, and the Facebook story itself. The interesting bit for me was the evolution of the Facebook ad.

The Facebook advertising strategy has evolved from the common banner and text ad into something much more engaging and informative for advertisers. For them communication in media is changing because the user has changed.

Facebook ads are evolving to drive user engagement and connections just as social media does.

They encourage users to interact and share advertising with engaging ad formats which range from the following:

Facebook campaign formats include:

• Quizzes: Brands can ask questions about your brand  or find out what consumers of your product like.
• Contests: Brands can advertise contests and promotions.
• Coupons: Brands can give away free samples to the people that chose to interact with the advert.
• Gifts: People are able to give brands gifts or recieve branded gifts.
• Sign up forms: People can opt in from the ad to receive promotional material and product updates.
• Fan Pages: People can become fans of particular products and brands. These fan pages can then in turn create connections and can be used for PR, Customer Services and Market Research.
• Polling: You can find out what people feel about your product and what they prefer.

This allows the user to engage and interact with the ad allowing a unique dialogue between the brand and the audience as well as share the advertising to others within their social network.

On Friday the 11th of December, Virtuosa had their Christmas party and needless to say it was one that touched more than just the Virtuosa team member lives.

The day started with the team separated into groups and by participating in a game similar to the Amazing race – each group had different tasks to complete. While we were trying to figure out the clues running from one destination to another, each group had to collect a reward from one of the stopping points. One group had to collect and carry garden tools while the others had to pick up rolls of grass and trees for planting: it was clear from then on that we were not on our way to a party venue at all.

As the teams arrived at the final destination, we were surprised to be greeted by the school children at Witkoppen School – a “less fortunate” school within the community of Fourways, Johannesburg. The challenge for the day were to plant the grass and trees for the kids at this school and the Virtuosa team got straight to work as you can see below.

With a sense of giving back to the community, the whole team took up the challenge with enthusiasm. Virtuosa also volunteered to paint one of the classroom walls with the Witkoppen School logo & motif  (images below).

As a team, we are proud to be giving back something to the community and to have the opportunity to do something different for our year end party. What better way to build team moral and spent the whole day together as a team. It was totally AWESOME (describing my feelings in layman’s terms) to spend time with the children of Witkoppen School as they appreciated our presence and gift.

Dion Chang, Trends Analyst ended of a very interesting morning with his 10 things for 2010.

• Peak experience
  We all have high point  and low points in live. 2008/2009 will be remembered for the financial crisis the world experienced. Brands need to adapt to this changing consumer mindset.
• Shift in value system
  2009 very demanding year that govern a change in our lives which led to a questioning of value system on a very personal level.
• New world order
  Consumers are taking back the power, taking more responsibility over their purchase decisions
• Shift of power
  Move away from power-hungry, greed-based leadership model towards a more ethical and responsible style of leadership
• The female century
  Along with shift of power also a shift from left brain, logical thinking towards a more right brained, intuitive approach
• Social media
  Boundaries such as a race, geography and culture become less important and shared interest matters more
• Tribes
  No longer able to box people in set categories and think that they will react the way you want them to – throwing traditional marketing on its head
• Pick and mix society
  People have freedom to pick and choose products, gadgets, lifestyles etc which has led to multi-coloured spectrum of individuality
• Ambient awareness
  Information overload leads to the development of filter/alerts to help us cope with this
• Empathetic economy
  Civil society demands more ethical traits as we reach a fork in the road concerning our economy